What your Customer Success Specialist handles

Onboarding support

Guides new customers to first value quickly and smoothly.

Account check-ins

Runs regular check-ins so issues surface before they become churn.

Renewals & upsells

Spots expansion moments and supports clean, timely renewals.

Customer feedback

Gathers feedback and routes it to the team that can act on it.

Reporting & insights

Tracks health scores so at-risk accounts get attention early.

Issue escalation

Owns follow-through on escalations until they are truly resolved.

Tools
  • HubSpot
  • Salesforce
  • Zendesk
  • Freshdesk

What you save

Estimated annual savings

~$17,700–$35,700

saved per year vs. a U.S. Customer Success Specialist hire

~$1,500–$3,000 Saved per month
~$53,200–$107,200 Saved over 3 years
$42,820 U.S. median salary / yr

The U.S. median is salary only, before the benefits and payroll taxes an employer adds. Treantly handles payroll and healthcare.

Estimate your savings

U.S. salary: U.S. Bureau of Labor Statistics, OEWS May 2024 (Customer Service Representatives). Employer benefit load, about 42%: BLS Employer Costs for Employee Compensation.

Book a free call

Common questions.

Most clients meet pre-vetted candidates within about a week. We handle sourcing, screening, and reference checks, then present a shortlist with a refined CV and a short intro video so you can choose with confidence.

Yes. Your dedicated professional works only with you, learns your systems, and becomes a long-term part of your team. 95%+ of placements stay past year one.

You meet and interview candidates before any commitment, and we manage onboarding, payroll, and ongoing support. If something is not working, we step in quickly to make it right and find a better-matched candidate.