For the founder of this outdoor safety equipment company, the idea of outsourcing wasn't exciting, it was intimidating. He'd built the business from scratch, touching every part of it along the way, and the idea of trusting a remote team member with customer-facing responsibilities felt like a real risk. What eventually changed his mind wasn't a compelling pitch, it was the structure Treantly brought to the process. Rather than simply placing a candidate and stepping back, Treantly helped scope the role with precision, matched him with vetted candidates who fit the specific needs of his business, and provided structured support during onboarding to give both sides the best possible foundation.
Routine work found an owner.
His dedicated professional began with product enquiries, warranty requests, and retail partner communication, the high-volume, repeatable work that had been consuming hours each week but didn’t require the founder’s direct judgment.
Response times improved within the first week and customer satisfaction climbed, and the founders reclaimed an estimated 25 hours per month previously spent on routine tasks.
"I was skeptical about outsourcing, but Treantly's guided process made it genuinely easy. Six months later, I can't imagine running my business without the person they placed."
Outdoor Safety Equipment FounderA trial that became permanent.
What started as a carefully managed trial quickly became a permanent, expanding part of how the business runs. The founder, once cautious about delegation, now describes the decision as one of the most valuable operational moves he’s ever made, and is actively planning to expand the role into new areas of the business.