Welcome to Treantly. Treantly is a managed service that connects businesses with highly skilled Virtual Assistants, also referred to as Offshore Filipino Professionals or Treantly Professionals, to help streamline operations and support growth.
These Terms and Conditions (“Terms”) govern your access to and use of Treantly’s website, platform, and related services (collectively, the “Services”). By accessing the Website or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
Your use of the Services is also governed by Treantly’s Privacy Policy, which is incorporated by reference and forms part of these Terms.
For purposes of these Terms:
“Website” refers to Treantly’s online platform and all related content.
Treantly provides managed services that include sourcing, matching, onboarding, and managing Treantly Professionals based on the Client’s business needs.
While Treantly supports the working relationship and ensures quality standards, Clients retain responsibility for assigning tasks, defining workflows, and managing day-to-day operations. Treantly does not guarantee specific business results or outcomes.
Treantly and its Professionals provide business support services only. Any guidance, recommendations, or outputs are for informational purposes and do not constitute legal, financial, medical, or other professional advice. Clients should consult qualified professionals before acting on such information.
Clients agree to:
Treantly’s philosophy is grounded in mutual respect, transparency, and collaboration.
Treantly Professionals, including Virtual Assistants and Offshore Filipino Professionals, are engaged by Treantly as independent subcontractors. They are not employees, agents, partners, or joint venturers of the Client.
Nothing in these Terms shall be deemed to create any employment relationship, agency, partnership, joint venture, or fiduciary relationship between the Client and any Treantly Professional. Treantly Professionals have no authority to bind or represent the Client, and the Client has no authority to bind or represent Treantly or any Treantly Professional.
Treantly remains responsible for recruitment, subcontractor engagement, payroll administration, HR support, and operational compliance related to its Professionals.
Clients agree not to directly or indirectly solicit, hire, employ, or engage any Treantly Professional introduced through the Services outside of the Treantly platform without prior written consent from Treantly for a period of twelve (12) months following the last engagement.
Any attempt to circumvent Treantly’s Services constitutes a material breach of these Terms and may result in suspension or termination of Services and the pursuit of legal remedies.
The Client acknowledges that Treantly Professionals perform Services solely in their capacity as independent subcontractors of Treantly. The Client shall not treat any Treantly Professional as an employee, agent, or representative, nor provide employment benefits, tax withholding, or statutory contributions.
Clients are responsible for payment of all applicable fees as communicated prior to engagement. Treantly reserves the right to suspend or limit Services in the event of non-payment.
Any trial periods, replacement guarantees, or service credits are subject to Treantly’s internal policies and do not constitute a guarantee of results.
Clients may request a replacement Treantly Professional in accordance with Treantly’s replacement policy.
Treantly may suspend or terminate Services at its discretion in cases including, but not limited to:
Upon termination, access to Treantly Professionals and related data shall be handled in accordance with Treantly’s operational and legal protocols.
Treantly and its Professionals treat all Client information as confidential and use such information solely for the purpose of delivering Services.
Clients are responsible for safeguarding their own sensitive data and ensuring access is limited to what is necessary. Treantly complies with applicable data protection laws, including the Philippines’ Data Privacy Act and relevant international standards where applicable.
All work product created by Treantly Professionals in the course of providing Services belongs to the Client, unless otherwise agreed in writing.
Treantly retains ownership of all Website content, branding, logos, and proprietary materials. Clients may not reproduce or misuse Treantly’s intellectual property without prior written authorization.
To the fullest extent permitted by law, Treantly shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the Services.
Treantly’s total liability for any claim shall be limited to the fees paid by the Client for the applicable Services during the preceding three (3) months.
Clients agree to indemnify and hold harmless Treantly from any claims, losses, damages, or expenses arising from misuse of the Services, violation of these Terms, or unlawful activities conducted through the Services.
Treantly Professionals may utilize third-party platforms and tools, including productivity software and communication platforms. Treantly is not responsible for failures, downtime, or data loss caused by third-party services.
These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the Services shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to conflict of law principles.
The parties irrevocably submit to the exclusive jurisdiction of the courts of British Columbia, Canada.
Treantly shall not be liable for failure or delay in performance due to causes beyond its reasonable control, including natural disasters, acts of God, government actions, pandemics, labor disputes, technical failures, or internet outages.
Treantly reserves the right to modify these Terms at any time. Continued use of the Website or Services constitutes acceptance of the updated Terms.
For inquiries regarding these Terms or the Services:
