Last Updated: October 5th, 2023
Terms & Conditions

Welcome to Treantly (www.treantly.com). Your privacy is critically important to us. This privacy policy outlines the types of personal information that is received and collected by Treantly and how it is used, shared, and safeguarded. By using our website, you hereby consent to our privacy policy and agree to its terms.

1. Introduction & Acceptance of Terms

Simple, friendly acceptance language, not heavy legalese.

  • Who Treantly is
  • What the Terms govern
  • That using the site or services means acceptance
2. Definitions (Highly Recommended)

This reduces confusion later, especially around employment and liability.

  • “Treantly”
  • “Client”
  • “Virtual Assistant” or “VA”
  • “Services”
  • “Website”
3. Scope of Services

Explicitly state that Treantly supports but does not control how clients use VAs.

  • Treantly provides matching, onboarding, and ongoing management
  • Services may evolve over time
  • Treantly does not guarantee specific business results
4. Client Responsibilities

“We succeed when there’s mutual respect and clear communication.”

  • Clients must provide accurate business info
  • Clients must use VAs ethically and legally
  • No unlawful, abusive, or exploitative tasks
  • Client responsible for training, task clarity, and internal processes
5. Virtual Assistant Relationship
  • VAs are not employees of the client
  • Treantly handles payroll, HR, and compliance
  • Clients do not directly hire or employ VAs
  • Employment misclassification risk
  • Legal misunderstandings
6. Fees, Payments & Billing

Align with your “no upfront fees,” “free trial,” or “replacement guarantee” messaging—but without overpromising.

  • Pricing structure (without listing exact prices)
  • Payment schedules
  • Non-payment consequences
  • Refunds or replacement policies (high level)
7. Replacement & Termination

This reinforces professionalism and fairness.

  • How clients can request a replacement
  • When Treantly may terminate services
  • Notice periods
  • What happens to data and access
8. Confidentiality & Data Protection

This supports Treantly’s credibility for SMBs and enterprises.

  • Client data protection
  • Confidential information handling
  • High-level compliance approach (without claiming specific certifications unless true)

 

9. Intellectual Property
  • Work produced by VAs belongs to the client (if that’s Treantly’s model)
  • Website content belongs to Treantly
  • No misuse of branding, logos, or content
10. Limitation of Liability

Protect Treantly from:

  • Clear
  • Reasonable
  • Not aggressive
  • Business losses
  • Missed opportunities
  • Indirect damages
11. Indemnification

Standard clause:

  • Client agrees not to hold Treantly liable for misuse of services
  • Especially important for illegal or unethical tasks
12. Third-Party Tools & Links

Treantly VAs often use:

  • Google Workspace
  • Slack
  • Asana
  • CRMs

 

Clarify:

  • Treantly is not responsible for third-party platform failures
13. Governing Law & Jurisdiction
  • Which country/state governs the agreement
  • Where disputes are resolved
14. Updates to Terms
  • Terms may be updated
  • Continued use means acceptance
  • How users are notified
15. Contact Information

This builds trust.

  • Support email
  • Legal contact or general contact page
Book a meeting