Medium is an American online publishing platform that empowers writers and readers to discover and share in-depth stories, ideas, and perspectives through articles, blogs, and curated publications. Launched as a response to the limitations of short-form social media, it has evolved into a hybrid community blending amateur and professional content.
“Treantly’s commitment to excellence and exceptional Filipino talent empowered us to grow our subscribers 10x with integrity and efficiency.”
21st Financial Group provides financing for customers of HVAC and home renovation contractors across Toronto. As their volume increased, internal teams were drowning in accounts receivable follow-ups, collections reminders, CRM updates, and contractor coordination work.
The company needed more administrative support to keep operations running smoothly, but the math didn’t make sense. Local admin roles in Toronto were costing $45,000 to $55,000 per year, plus employer CPP, EI contributions, and benefits. Hiring five additional staff locally would add over $250,000 to annual payroll, a significant expense for work that didn’t require physical presence in the office. 21st Financial needed a cost-effective way to scale their operations team without breaking the budget.
Treantly helped 21st Financial Group assemble a five-person virtual assistant team in the Philippines to handle high-volume administrative and collections work. The focus was on finding detail-oriented professionals who could manage sensitive financial tasks while maintaining strong communication with contractors and customers.
The VA team took over AR follow-ups, payment reminders, and delinquency queues, ensuring consistent outreach and reducing overdue accounts.
Team members maintained updated CRM dashboards and tracked contractor submissions, giving leadership real-time visibility into pipeline and performance.
VAs managed the flow of paperwork and approvals between contractors, customers, and internal teams, reducing bottlenecks and speeding up funding timelines.
Treantly structured overlapping shifts to ensure coverage during EST business hours when lenders and contractors needed support, maintaining seamless communication despite the geographic distance.
With Treantly’s offshore operations team in place, 21st Financial Group dramatically reduced payroll costs while actually improving collections performance and contractor satisfaction. The partnership demonstrated that for high-volume administrative work, the right offshore team can deliver both cost savings and better outcomes.
Key results:
“Treantly’s commitment to excellence and exceptional Filipino talent empowered us to grow our subscribers 10x with integrity and efficiency.”
Medium is an American online publishing platform that empowers writers and readers to discover and share in-depth stories, ideas, and perspectives through articles, blogs, and curated publications. Launched as a response to the limitations of short-form social media, it has evolved into a hybrid community blending amateur and professional content.
EffyDesk found a sustainable way to stay efficient without compromising quality or output through Treantly’s hybrid staffing model. The offshore team allowed the company to maintain full coverage across support, marketing, and fulfillment while cutting unnecessary overhead. This partnership showed that smart scaling isn’t about doing more with less, it’s about building flexibility, stability, and resilience to keep growing even when the market changes.
Key results:
Transform your operations with virtual assistants who truly understand your business.
