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Frequently Asked Questions

Still unsure? Here's some quick answers.

Starting with us is cost-free. We handle the sourcing and interviewing of candidates at no charge. Once you’ve chosen your ideal candidate, a refundable deposit equivalent to a 30-day payroll is required. You are billed by the hour, there are no additional fees.

While Upwork is a valuable resource for talent, it requires time and expertise to sift through applications. Our local recruitment team in the Philippines enables us to thoroughly evaluate candidates’ backgrounds and circumstances to find the best candidates. We facilitate their integration into your operations and oversee their performance post-hire. Our in-depth knowledge of the local workforce often allows us to secure the most competitive rates, saving our clients money while maximizing pay for the staff.

Yes, we offer a one-week guarantee. If you decide our services aren’t the right fit within that period, we’ll refund your deposit and waive your bill.

While you have the flexibility to discontinue our services at any point, most roles come with a minimum commitment of 30 hours per week. We prioritize the well-being of our staff, many of whom rely heavily on their earnings. Providing them with stable employment ensures their dedication to your business and clientele.

Your remote hire works your preferred time zone, ensuring seamless collaboration.

 

The significant majority portion of your hourly fee directly compensates the staff. The hourly fee you pay provides for a competitive salary and top-tier private healthcare.

We are committed to sourcing top-tier candidates and ensuring our staff receives timely compensation for their dedication. The deposit is fully refundable as long as no outstanding invoices are due.

While vacation days aren’t obligatory, we highly recommend them. We offer a rebate of up to 50% for paid vacation days.

The Philippines offers an ideal blend of cost-effectiveness, English proficiency, cultural compatibility, integrity, and talent availability. Many prominent US Fortune 500 companies utilize virtual assistance from the Philippines.

Absolutely! We can recruit entire teams and even establish a branded office for you in the Philippines.

All our employees sign a confidentiality agreement. They are motivated by job security and have no incentive to breach trust. For clients with specific privacy and security needs, we offer a bespoke office solution with onsite security.

We maintain regular communication to ensure the collaboration is fruitful. If, for any reason, the partnership isn’t working, we’re prepared to find a suitable replacement.

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