Optimize Your Operations with Contact Center Outsourcing

Looking to streamline your business with contact center outsourcing services? Our call center outsourcing solution caters to all your business needs.

Comprehensive Contact Center Solutions at Treantly

At Treantly, we specialize in outsourcing call centers by providing tailored solutions that cater to the specific needs of your business. Our team of experts is trained to the highest standards for your industry. We employ omnichannel communication platforms and AI-driven interaction analytics to ensure top-notch service delivery.

Partnering with Treantly gives you access to a pool of professionals who bring decades of customer interaction in multi-channel support and customer engagement strategies, aimed at enhancing your operational efficiency and compliance. We understand the challenges your industry faces and are equipped to address them effectively with an outsourced call center.

Key Benefits of Our Call Center Outsourcing Services

  • Deep expertise in multi-channel support and customer engagement strategies
  • Leveraging advanced tools such as omnichannel communication platforms and AI-driven interaction analytics
  • Improved customer satisfaction and loyalty
  • Adherence to industry standards and regulatory requirements

Key Benefits of Our Call Center Outsourcing Services

  • Deep expertise in multi-channel support and customer engagement strategies
  • Leveraging advanced tools such as omnichannel communication platforms and AI-driven interaction analytics
  • Improved customer satisfaction and loyalty
  • Adherence to industry standards and regulatory requirements

Learn more about how outsourcing your call center can elevate your business operations.

Why Choose Treantly for Contact Center Outsourcing?

Premium Recruitment Service

Our recruitment service connects businesses with top talent from the Philippines, using a trusted network and an on-the-ground team for thorough candidate evaluation and screening, ensuring high-quality talent and rates.

High-Quality
Candidates

Treantly hires the top 2% of talent experienced with North American companies, fluent in English, and culturally adept. Our rigorous selection with background checks and system evaluations ensures seamless integration of the best remote staff into your teams

Significant
Savings

We enable businesses to cut overhead by up to 80% with rates from $8/hour when they outsource a call center to the Philippines. Your business will benefit from strategic savings and access to global talent brought together as one team focused on delivering exceptional results.

Scalability

Treantly offers scalable solutions to outsource a call center so you can flex your team from 1 to 100 in a month. This flexibility allows seamless alignment of staffing with business growth objectives, growing operational capabilities at a much faster pace than with an in-house team.

Premium Recruitment Service

Our recruitment service connects businesses with top talent from the Philippines, using a trusted network and an on-the-ground team for thorough candidate evaluation and screening, ensuring high-quality talent and rates.

High-Quality
Candidates

Treantly hires the top 2% of talent experienced with North American companies, fluent in English, and culturally adept. Our rigorous selection with background checks and system evaluations ensures seamless integration of the best remote staff into your teams

Significant
Savings

We enable businesses to cut overhead by up to 80% with rates from $8/hour when they outsource a call center to the Philippines. Your business will benefit from strategic savings and access to global talent brought together as one team focused on delivering exceptional results.

Scalability

Treantly offers scalable solutions to outsource a call center so you can flex your team from 1 to 100 in a month. This flexibility allows seamless alignment of staffing with business growth objectives, growing operational capabilities at a much faster pace than with an in-house team.

Most of our clients refer us to their circles. Here's why:

What to expect

Schedule a discovery call by filling out our form. An expert will understand your challenges and tailor a recruitment strategy that fits your needs.

We’ll introduce you to vetted and qualified candidates based on your specific requirements, simplifying your search for the perfect match.
Interview top candidates to assess their fit for your team, enabling you to make an informed decision.
Choose your ideal candidate, ensuring they align with your business objectives and are ready to contribute effectively from day one.

Our Vetting Process

1

Resume
Screening

An initial check for alignment with client needs based on past experiences and achievements.

2

Pre-qualifying
Questions

Candidates answer task-oriented questions to evaluate their technical skills and role suitability.
3

Panel
Interview

A session with at least two experts to assess communication and professional expertise, including behavioral analysis to ensure compatibility with client cultures.
4

Second Round
Interview

Conducted with management or founders to gauge candidates’ work motivation, further filtering for dedication and alignment.
5

Reference
Checks

Two professional references are required early on, ensuring quality and reliability.

6

Candidate
Presentation

After these steps, we compile and send a refined CV and introduction video to clients, offering a comprehensive view of the candidate for informed decision-making.

Frequently Asked Questions About Contact Center Outsourcing

How much does it cost?

Starting with us is cost-free. We handle the sourcing and interviewing of candidates at no charge. Once you’ve chosen your ideal candidate, a refundable deposit equivalent to a 30-day payroll is required. You are billed by the hour, there are no additional fees. Our rate starts at $8 per hour, making Treantly an affordable call center solution.
While Upwork is a valuable resource for talent, it requires time and expertise to sift through applications. Our local recruitment team in the Philippines enables us to thoroughly evaluate candidates’ backgrounds and circumstances to find the best call center agents for your needs. We facilitate their integration into your operations and oversee their performance post-hire. Our in-depth knowledge of the local workforce often allows us to secure the most competitive rates, saving our clients money while maximizing pay for the staff.

Yes, we offer a one-week guarantee. If you decide our services aren’t the right fit within that period, we’ll refund your deposit and waive your bill.

While you can discontinue our services at any point, most roles come with a minimum commitment of 30 hours per week. We prioritize the well-being of our staff, many of whom rely heavily on their earnings. Providing them with stable employment ensures their dedication to your business and clientele. This stability is key when working with offshore call centers, as it helps maintain consistency and quality in your operations.
Your remote hire works in your preferred time zone, ensuring seamless collaboration across communication channels of your choice.
The majority of your hourly fee goes directly to staff compensation. The hourly fee you pay provides a competitive salary and top-tier private healthcare. This ensures that your outsourced team remains motivated and committed to delivering high-quality service.
We are committed to sourcing top-tier candidates and ensuring our staff receives timely compensation for their dedication. The deposit is fully refundable as long as no outstanding invoices are due. By securing outsourced agents with competitive compensation, we maintain long-term working relationships that benefit both businesses and employees.

While vacation days aren’t obligatory, we highly recommend them. We offer a rebate of up to 50% for paid vacation days.

The Philippines offers an ideal blend of cost-effectiveness, English proficiency, cultural compatibility, integrity, and talent availability. Many prominent US Fortune 500 companies utilize virtual assistance from the Philippines. The country has also become a hub for call center solutions, providing businesses with skilled professionals to handle everything from customer support to outbound calls.

Absolutely! We can recruit entire teams and even establish a branded office for you in the Philippines.

All our employees sign a confidentiality agreement. They are motivated by job security and have no incentive to breach trust. For clients with specific privacy and security needs, we offer a bespoke office solution with onsite security.

We maintain regular communication to ensure the collaboration is fruitful. If, for any reason, the partnership isn’t working, we’re prepared to find a suitable replacement.

Our Clients

Navigate Global Talent with Ease​

Secure Office Studios

Leverage Treantly’s secure office studios for your offshore offices in the Philippines.